Refund and Exchange Policy

Thank you for choosing our online store as your shopping platform. We are committed to providing you with high-quality products and worry free shopping experience. To ensure that your rights are properly protected, we have formulated the following refund and exchange policies. Please read them carefully before shopping.

1、 Refund Policy

Return conditions:
The product has quality issues or does not match the description.
The product has been received unused, undamaged, and in its original packaging with complete accessories.
The return request must be submitted within 7 days after receiving the product (please refer to the product details page or consult customer service for specific days).
Refund process:
Please submit a return request through our customer service channels (such as online customer service, email, or phone) and provide relevant information such as order number, product photo, and problem description.
The customer service staff will review the application as soon as possible and inform you of the return address and precautions.
You need to return the goods to the address provided by customer service and keep the return logistics number for easy reference.
After receiving the returned goods and confirming their accuracy, we will process the refund procedure for you as soon as possible. The refund will be returned to your payment account via the original payment method, and the specific time of receipt depends on the processing speed of the bank or payment platform.
matters needing attention:
Returned goods must maintain their original packaging and complete accessories. Any missing items will affect the refund amount.
The return shipping cost shall be borne by the responsible party. If the return is caused by product quality issues or our wrong shipment, we will bear the return shipping cost; If the return is due to personal reasons such as dislike or size mismatch, you will be responsible for the return shipping cost.
Special products (such as customized goods, consumables, etc.) may not support unconditional returns. Please refer to the product details page or consult customer service for details.
2、 Exchange Policy

Exchange conditions:
The product has quality issues or does not match the description.
The product has been received unused, undamaged, and in its original packaging with complete accessories.
The exchange request must be submitted within XX days after receiving the product (please refer to the product details page or consult customer service for specific days).
Exchange process:
Please submit a replacement request through our customer service channel and provide relevant information such as order number, product photo, and problem description.
The customer service representative will review the application as soon as possible and inform you of the exchange address and precautions.
You need to send the product back to the address provided by customer service, and indicate the exchange request and detailed information of the new product (such as size, color, etc.).
After receiving the replacement product and confirming its accuracy, we will send out the new product to you as soon as possible. The shipping cost incurred from the exchange shall be borne by the responsible party, and the specific rules are the same as the shipping cost sharing rules in the refund policy.
matters needing attention:
The exchanged goods must maintain their original packaging and complete accessories. Any missing items will affect the exchange process.
Special products (such as customized products, limited time limited edition products, etc.) may not support exchange services. Please refer to the product details page or consult customer service for details.
After the replacement product is sent out, we will notify you of the replacement order number and logistics information through email or SMS.
3、 Other instructions

We reserve the final interpretation of the refund and exchange policy.
In case of holidays or special circumstances, the processing time for refunds and exchanges may be extended. Please understand.
If you have any questions or suggestions regarding our refund and exchange policy, please feel free to contact our customer service team, and we will be happy to assist you.
Thank you again for your trust and support! We look forward to providing you with higher quality products and services.