TERMS OF SERVICE
Terms of Service
Preface
Welcome to use CasualVibes (hereinafter referred to as "this platform" or "us"). The purpose of these Terms of Service (hereinafter referred to as the "Terms") is to clarify the rules, conditions, and rights and obligations that you (hereinafter referred to as the "User" or "You") should abide by when using the various services provided by this platform (including but not limited to browsing, purchasing, evaluating, and publishing information). Please be sure to carefully read and understand all the contents of these terms, especially the bolded parts, as they may involve your significant rights. Once you register, log in, use this platform, or indicate acceptance of these terms in any other way, it means that you fully understand and agree to be bound by these terms.
1、 Service Overview
Service content: This platform is committed to providing users with a safe, convenient, and efficient online shopping environment, including but not limited to product display, transaction matching, logistics delivery, after-sales service, user evaluation, community communication, and other services. We reserve the right to adjust the service content at any time without prior notice to users, but important changes will be announced in the form of a notice.
Service changes and termination: This platform has the right to upgrade, adjust, or terminate services at any time based on business needs, legal and regulatory requirements, or changes in technical conditions. We will notify users of any significant changes to our services through internal messaging, email, or other reasonable means. In specific circumstances, if a user violates these terms or relevant laws and regulations, this platform has the right to unilaterally suspend or terminate the provision of services to the user without any liability.
2、 User registration and account management
Registration qualification: Users must have full civil capacity and promise that the registration information provided is true, accurate, complete, and valid. Minors must use this platform with the accompaniment of their legal guardians and bear all consequences arising therefrom.
Account security: Users should properly keep their account information (including but not limited to username, password, payment password, verification code, etc.) and not disclose it to third parties. If the account information is leaked or illegally used by others due to the user's own reasons, the user shall bear the responsibility on their own. If any abnormal account is found, the platform should be notified immediately and corresponding measures should be taken.
Account transfer and inheritance: User accounts may not be transferred, gifted, or otherwise used by others. Regarding the inheritance of account rights, it is necessary to follow relevant laws, regulations, and the rules of this platform for handling.
3、 Product information and transactions
Product information: The product information on this platform (including prices, specifications, pictures, descriptions, etc.) is provided by merchants. This platform only provides information display services and is not responsible for the authenticity, accuracy, or completeness of the product information. Before purchasing, please carefully check the product information. If you have any questions, please contact the merchant for confirmation.
Transaction process: When a user places an order to purchase goods through this platform, it is considered as sending a purchase offer to the merchant. After the merchant confirms the order, both parties form a sales contract relationship, and the user should pay the agreed amount according to the agreement. This platform will assist in completing the transaction process, including but not limited to order management, payment settlement, logistics tracking, etc.
Price and Payment: The product price and shipping fees are based on the page displayed at the time of order submission. Users should pay the order amount on time. Failure to pay on time may result in the cancellation of the order. This platform supports multiple payment methods, as displayed on the page. After successful payment, users can check the payment status and order details through this platform.
Logistics delivery: The merchant is responsible for packaging and shipping the goods, and selects a cooperating logistics company for delivery. The delivery time, shipping fee standards, and logistics information will be displayed in the order details. Users should ensure that the provided shipping address and contact information are accurate and correct. Any delivery delay or loss caused by incorrect information provided by the user shall be the responsibility of the user.
After sales service: This platform complies with relevant national laws, regulations, and platform rules to provide after-sales service to users. If users find quality problems or discrepancies with the description after receiving the product, they can apply for a return or exchange within the specified time. The specific after-sales policy shall be subject to the display on the merchant page and the regulations of this platform.
4、 User behavior norms
Legitimate and compliant: Users shall comply with national laws and regulations, social ethics, and the rules of this platform when using its services. They shall not publish or disseminate illegal, obscene, violent, false, infringing, or other content, and shall not engage in illegal and criminal activities such as gambling, fraud, and money laundering.
Respect intellectual property rights: Users should respect and protect the intellectual property rights of others. Without the permission of the rights holder, they are not allowed to use, copy, or disseminate other people's works, trademarks, patents, and other intellectual property content without authorization.
Prohibition of brushing orders and reviews: Users are not allowed to increase their credit rating or sales through fraudulent transactions, brushing orders, or other improper means, and are not allowed to post false reviews or maliciously evaluate others.
Prohibition of malicious competition: Users are not allowed to use malicious competition methods, such as defaming competitors, stealing trade secrets, etc., to harm the legitimate rights and interests of others.
Information protection: Users should respect the privacy of others and shall not collect, use, or disclose their personal information. Meanwhile, users should properly safeguard their personal information to prevent it from being illegally obtained or utilized by others.
5、 Intellectual Property Declaration
Platform content: All content on this platform (including but not limited to text, images, audio, video, software, programs, etc.) is protected by intellectual property laws such as copyright, trademarks, patents, etc. Without the permission of the rights holder, no unit or individual may use, copy, or disseminate it without authorization.
User Content: The content posted by users on this platform (such as user reviews, post images, etc.) is considered as user authorization for this platform to use, copy, and disseminate such content on a global scale, free of charge, non exclusive, and sublicensable basis, for display, promotion, and other purposes. Users should ensure the legality, authenticity, and accuracy of the published content, and bear legal responsibilities arising from the published content.
6、 Limitation and Disclaimer of Liability
Service interruption and malfunction: This platform shall not be held responsible for any service interruption or malfunction caused by force majeure, network failure, system maintenance, or other reasons. But we will do our best to take measures to minimize the impact and restore services as soon as possible.
Authenticity of Information: This platform only displays the product information provided by merchants and is not responsible for its authenticity, accuracy, or completeness. Users should judge the authenticity of product information on their own and bear the risks arising from purchasing the product.
Third party liability: This platform shall not be liable for any disputes or losses caused by third parties (including but not limited to merchants, logistics companies, payment institutions, etc.). Users should hold the relevant responsible parties accountable in accordance with the law.
Other Disclaimer: To the maximum extent permitted by law, this platform shall not be liable for the following situations: (1) losses caused by users due to their own reasons; (2) Losses caused by users violating these terms or relevant laws and regulations; (3) Other losses not caused by the fault of this platform.
7、 Dispute Resolution and Applicable Law
Dispute Resolution: Any dispute arising from or related to this clause shall be resolved through friendly consultation between the parties first; If the negotiation fails, either party may submit the dispute to the people's court with jurisdiction over the location of this platform for litigation resolution.
Applicable Law: The interpretation, validity, and dispute resolution of this clause shall be governed by the laws of Hong Kong, China (excluding conflict of laws).
8、 Other
Clause modification: This platform has the right to modify these terms at any time according to business needs, legal and regulatory requirements, or changes in technical conditions. The revised terms will be published on this platform and will take effect from the date of publication. Users should regularly check the latest version of these terms, and continuing to use this platform means accepting the modified terms.
Complete Agreement: These terms and other relevant rules, policies, etc. published on this platform together constitute the complete agreement between the parties and supersede any previous oral or written agreements between the parties regarding the services of this platform.
Language version: If there is a language version of this clause other than English, the English version shall prevail.
epilogue
Thank you for choosing CasualVibes! We are committed to providing you with better and more convenient services. Please be sure to comply with the provisions of these terms and jointly maintain a healthy and harmonious online shopping environment. If you have any questions or suggestions, please feel free to contact our customer service team at any time. Thank you again for your support and trust!